Refund Policy

Tracktion Software Corporation Refund Policy

All sales on Tracktion Software Corporation are final. The issue of a refund is always made at the discretion of the Tracktion Software Corporation Staff. All decisions made by the Tracktion Software Corporation Staff are final.

Tracktion Software Corporation will refund your full purchase price on orders where:

  • Your bank / Paypal account was illegally charged (fraud)
  • The delivered physical product is damaged
  • The failure to deliver the product is caused solely by Tracktion Software Corporation.

Tracktion Software Corporation reserves the right to refuse refund if any of the following conditions is met:

  • The issued serial number has been issued, made available to the customer through the user account and used to authorize the software.
  • The original physical packaging has been removed or tampered with
  • The product has been physically damaged

Tracktion Software Corporation does not refund products, which:

  • Cannot be used by the customer due to hardware limitations
  • Cannot be used by the customer due to software limitations
  • Cannot be used by the customer due to insufficient knowledge / know-how

Eligibility

A refund is eligible for 60 days from the date of purchase (found in your Order Confirmation Email).

Tracktion Software Corporation strongly advises checking what software and/or hardware is required to use the products and what are the minimum hardware requirements to use the software. Such information is always provided on the product pages. Tracktion Software Corporation does not refund products which require other software to use (Digital Audio Workstation-specific libraries, Software Synth Preset Banks). The customer bears the responsibility to have knowledge required to use the product.

Contact our support staff at support@tracktion.com if you feel you qualify for a refund.

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